Case Study
Recoverability and Disaster Recovery for a 40-Million-User Okta CIAM Environment
Fortune 15 U.S health insurer
Client Details
Industry
Healthcare and Insurance
HQ
United States
Size
Fortune 15
For an environment serving 40 million members, the challenge is not availability. The challenge is recoverability. The question is not whether your identity platform is running today. The question is whether you can recover it tomorrow. That is the problem this project was designed to solve.
Muli Motola
CEO, Acsense
Acsense
How a fortune 15 health insurer transformed customer identity recovery from a weeks-long process into a business recovery objectives measured in minutes.
40M+
Customer identities protected
Minutes
RTO & RPO (from weeks)
6000
applications across 20 business units
Results
How Knox Helped Acsense Soar
1
Challenges
For a 40M-identity Okta CIAM environment, availability was covered but recoverability wasn’t — no validated recovery, no defined objectives, and recovery estimated in weeks.
2
Phased Journey
1. Target recoverability — define RTO/RPO objectives
2. Continuously protect 120+ Okta object types
3. Validate recovery with autonomous tests
3
Results
Recovery moved from weeks to RTO and RPO measured in minutes across ~40M customer identities — with continuous recovery validation, formal DR governance, and coverage of 120+ Okta object types, achieved without disrupting production.
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